All Systems Operational
Javascript Tracker ? Operational
Data Collection ? Operational
Data Processing ? Operational
Email Sending ? Operational
Management Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2016

No incidents reported today.

Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016
Resolved - After monitoring for ~ 25 minutes, everything appears to be functioning normally.
Sep 20, 19:50 PDT
Monitoring - We're seeing improved performance in the internal network and the database cluster is better able to function. We're keeping an eye on things to make sure the situation is resolved.
Sep 20, 19:21 PDT
Update - We’re continuing to see networking issues on the internal network of our host causing degraded performance. Their techs are working on it.
Sep 20, 18:43 PDT
Identified - Our host appears to be under a DDOS attack which has impacted our cluster's ability to communicate. We've managed to stabilize the database to provide access and are continuing to monitor the situation.
Sep 20, 17:37 PDT
Investigating - We've been seeing timeouts and errors accessing the application. Our engineers are on the case working to find the root cause as soon as possible.
Sep 20, 17:05 PDT
Sep 19, 2016
Resolved - After the emergency maintenance, we are no longer seeing any issues. We'll keep monitoring to make sure everything continues to work as expected, though.
Sep 19, 14:29 PDT
Identified - We're currently seeing timeouts when accessing the login page or the activity logs due to an issue with our database. You will ocassionally see an error message "We're sorry, but something went wrong."

Our engineers are working on a fix.
Sep 19, 10:24 PDT
Completed - The scheduled maintenance has been completed.
Sep 19, 14:14 PDT
Verifying - We've finished the migration, and are now performing health check monitoring of the new server. All systems should now be functioning as normal.
Sep 19, 13:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 13:30 PDT
Scheduled - We installed new hardware on Friday. Our production load seems to be causing difficulties for this current configuration resulting in users experiencing timeouts in the app. We will be doing an intervention to move to improved hardware.
Sep 19, 13:20 PDT
Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016
Completed - The scheduled maintenance has been completed.
Sep 16, 16:59 PDT
Verifying - Maintenance is complete and Customer.io is back online! We are monitoring to ensure the application continues to function as expected. Thank you for your patience
Sep 16, 16:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:00 PDT
Scheduled - Following up on an operational issue with a database server today, we will be doing an intervention on that server to remove it from operation and migrate its functions to a new machine. We had been preparing for maintenance on this machine over the weekend but have decided to accelerate the timeline and do it today to avoid any unexpected future downtime.
Sep 16, 15:15 PDT
Resolved - This incident has been resolved.
Sep 16, 12:21 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 09:35 PDT
Update - Accessing the app is working correctly again but it will just take a couple of minutes until the backlog is processed.
Sep 16, 09:32 PDT
Identified - We're currently experiencing trouble accessing our database, so you might have issues loading the user interface. We're working on fixing this as soon as possible.
Sep 16, 09:14 PDT
Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.