All Systems Operational
Uptime over the past 90 days. View historical uptime.
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.96 % uptime
Today
Message Sending ? Operational
90 days ago
100.0 % uptime
Today
Management Interface ? Operational
90 days ago
99.95 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024
Some Workspaces in the US Data Center experienced processing delays for a few minutes.
Resolved - Some Workspaces in the US Data Center experienced processing delays for a few minutes. No data has been lost. All incoming workload is being processed now.
Apr 22, 20:10 UTC
Processing delays
Resolved - This issue has been resolved. Some workspaces with larger backlogs are still processing and the team continues to monitor.
Apr 22, 18:41 UTC
Monitoring - We have released a fix for this issue and are currently monitoring.
Apr 22, 17:58 UTC
Update - We are continuing to work on a fix for this issue.
Apr 22, 17:33 UTC
Update - We are currently working on a fix for the issue.
Apr 22, 17:03 UTC
Identified - The team has identified the issue and is currently working on a fix.
Apr 22, 16:38 UTC
Investigating - We are investigating an issue that may cause some processing delays for some customers. All data are being stored and will be processed once this issue is resolved. No other functionality is affected.
Apr 22, 16:11 UTC
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Some Workspaces on the EU Data Center are experiencing delays
Resolved - We are seeing all performance back to normal. The incident is now resolved.
Apr 17, 08:49 UTC
Monitoring - A fix has been implemented and our team is currently monitoring results.
Apr 17, 08:44 UTC
Identified - Our team has identified the issue and is working on deploying a fix.
Apr 17, 08:34 UTC
Investigating - We are seeing some delays in message sending on some workspaces. Our team is currently investigating the issue.
Apr 17, 08:29 UTC
Apr 16, 2024
Database Maintenance
Update - The scheduled maintenance has been completed.
Apr 16, 20:13 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 20:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 16, 19:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 UTC
Scheduled - Starting April 16, 2024, at 6:00 pm UTC, Customer.io will be performing routine maintenance on one of the databases in the Europe region. It is expected to be complete by 8:00 pm UTC that same day, lasting approximately 2 hours. During this time, some users will experience a temporary view-only mode for the user interface.. We will continue to receive data from your integrations and messages, and we will start processing them as soon as the maintenance is completed. No data will be lost during the maintenance.
Apr 16, 15:39 UTC
We are investigating issues with account creation for Data Pipelines customers. No other functionalities are impacted.
Resolved - This incident has been resolved.
Apr 16, 15:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 15:14 UTC
Investigating - We are currently investigating this issue.
Apr 16, 15:10 UTC
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

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